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Free Range by Bill Whitehead for March 26, 2025
March 25, 2025
March 27, 2025
Behavior Like That Will Send Your Health Insurance Through The Roof
I work for a health insurer, and one of my jobs is to help members log into our website or app so they can view their claim and benefit information. It’s a process that some people can find complicated. I’m walking a caller through the process when I hear what sounds like a voice on a speaker in the background, and the caller says:
Caller: “I’ll have a number four meal with a Sprite.”
It dawns on me what the whirring noise I’ve been hearing in the background during this call is.
Me: “Sir, are you driving in your car right now?”
Caller: “Yeah, I’m on my lunch break.”
Me: “Please park somewhere until this is finished. I don’t want you to be distracted while you’re driving.”
I can’t imagine how someone could enter a twelve-character high-security password (twice!) and drive at the same time.