When I had rental property, I always allowed pets. People with pets are most often more responsible and stay in the rental as finding a place that allow pets is hard.
I think it might be the inability for the staff to understand the monetary system. These days the register tells the staff what the change needs to be.
When I was a kid, (a very long time ago!) they tested the air raid siren every Saturday at exactly noon. Always wondered what would happen if the enemy attacked Saturday at noon.
When I had rental property, I always allowed pets. People with pets are most often more responsible and stay in the rental as finding a place that allow pets is hard.