Customer: “I need your help! I’m looking for [brand] of spicy mayo!”
Me: “It can be found on aisle nine, top shelf in the middle.”
Customer: “I know! I was just there! The label said it should be there, but it’s not! You haven’t put them where they should be!”
Me: “That’s a bit strange. I remember restocking that this morning.”
I go to the aisle, customer in tow.
Customer: “See! It’s not here! Just some of this weird stuff!”
Now I am very confused, because I see nothing but the spicy mayo exactly where they’re supposed to be. A few are turned backward, and the label faces the back of the shelf. I turn them the right way so that the label is now clear.
Customer: Instantly angry and embarrassed. “How was I supposed to know it was there?! You just turned the bottles the wrong way to confuse people! You probably do it on purpose to make fun of us!”
Me: “Ma’am, no we would never do that! We try and limit interactions with angry customers.”
I realized how I sounded after I said it, but I think it worked as the customer grabbed their spicy mayo and stormed off.
A Big Spicy Mayo No No
Customer: “I need your help! I’m looking for [brand] of spicy mayo!”
Me: “It can be found on aisle nine, top shelf in the middle.”
Customer: “I know! I was just there! The label said it should be there, but it’s not! You haven’t put them where they should be!”
Me: “That’s a bit strange. I remember restocking that this morning.”
I go to the aisle, customer in tow.
Customer: “See! It’s not here! Just some of this weird stuff!”
Now I am very confused, because I see nothing but the spicy mayo exactly where they’re supposed to be. A few are turned backward, and the label faces the back of the shelf. I turn them the right way so that the label is now clear.
Customer: Instantly angry and embarrassed. “How was I supposed to know it was there?! You just turned the bottles the wrong way to confuse people! You probably do it on purpose to make fun of us!”
Me: “Ma’am, no we would never do that! We try and limit interactions with angry customers.”
I realized how I sounded after I said it, but I think it worked as the customer grabbed their spicy mayo and stormed off.