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Dark Side of the Horse by Samson for February 11, 2012
Complaints helpline 9AM HH: The representative at the cash register was rude and condescending. I'm sorry to hear that. Complaints helpline 3PM Our car broke down two miles out of town, I'm sorry to hear that. Your new job is turning you into a zombie, I'm sorry to hear that.
To call somewhere and get a person (or a horse) right away would be wonderful. It’s the 10 minutes it takes to get to a real person that makes callers hot under the collar.