A lady and her kids pop in our store to get a pizza. The lady’s kid orders a large pizza. When the pizza is made, the kid collects it and walks out of the store with the lady.
A few minutes later, the lady returns with the pizza, furious, and drops it on the counter yelling at me, because I took the order.
Customer: “My kid ordered a large pizza, and you cheated him and gave him a regular!”
I check the contents of the pizza. A slice is half eaten, but the pizza contents and size are correct.
Me: “Madam, this is the correct size pizza.”
I show her the different boxes we use for the different sizes.
Customer: “You’re just hiding the large boxes!”
Me: “Madam, what makes you think that this pizza is not large?”
Customer: “The box has ‘regular’ written over it!”
She pointed to something just underneath the logo on the box: the ® trademark symbol.
From Not Always Right:
A lady and her kids pop in our store to get a pizza. The lady’s kid orders a large pizza. When the pizza is made, the kid collects it and walks out of the store with the lady.
A few minutes later, the lady returns with the pizza, furious, and drops it on the counter yelling at me, because I took the order.
Customer: “My kid ordered a large pizza, and you cheated him and gave him a regular!”
I check the contents of the pizza. A slice is half eaten, but the pizza contents and size are correct.
Me: “Madam, this is the correct size pizza.”
I show her the different boxes we use for the different sizes.
Customer: “You’re just hiding the large boxes!”
Me: “Madam, what makes you think that this pizza is not large?”
Customer: “The box has ‘regular’ written over it!”
She pointed to something just underneath the logo on the box: the ® trademark symbol.