JumpStart by Robb Armstrong for October 12, 2008
Transcript:
"Did you find everything you were looking for today?" "What did you just say?" "Did you find everything you were looking for today?" "Yes! Thank you!" "I was starting to believe customer service was dead!" Customer service R.I.P. "Lately, sales clerks treat me as if I'm invisible!" "They're busy on their cell phones chit-chatting with non-customers" "Thank you for acknowledging me as a vital part of this enterprise!" "You never gave me any money."