Just last year we had an internet outage. I called the company to report it and to see if it was just our house or a general outage. The recorded message said I could report internet outages on their website and the hold time to speak to an agent was over 45 minutes. Really brilliant customer service! Fortunately I have a second internet connection with another provider so was able to discover online that it was a general outage. Found out late someone maliciously cut the fiber serving our area.
Just last year we had an internet outage. I called the company to report it and to see if it was just our house or a general outage. The recorded message said I could report internet outages on their website and the hold time to speak to an agent was over 45 minutes. Really brilliant customer service! Fortunately I have a second internet connection with another provider so was able to discover online that it was a general outage. Found out late someone maliciously cut the fiber serving our area.
Have a super Saturday today.